24Hrs 7 Days A WeekTelephone Support
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Call Us: 0800 011 33 50

Support... for TRUCKBase and TRUCKBase Pro 24 / 7

Our software has never been easier to use – designed to make your life easier and make everyday tasks quicker. However, if you need a helping hand using the system at the start or later on – then we are on hand 24 / 7.

With your purchase you get:

60 Days free telephone support + 24 /7 Web and Telephone help + Remote Access help

We want to make sure you are up and running with the minimum of fuss and that you understand how our system works ASAP. Once you have purchased TRUCKBase, TRUCKBase Pro or the DVSA Safety Inspection Manager provided you have an internet connection we will provide you, or a member of your staff with product training for up to 3 hrs (better to split training to 1 hr sessions), this is the best, quickest, and easiest way to be up and running with the minimum amount of fuss

You are under no obligation or contract to take out any form of support once your initial free period of technical support expires, you can simply continue to use your software.

Please note that we can only provide support and help on using our own software (TRUCKBase TRUCKBase Pro and DVSA Safety Inspection Manager). There are some issues which are not covered by our support - because they are not related to our products or have been caused by another reason. For these issues we are happy to provide a quote, these typically include issues in the list below however this list is just an example

Network issues including mapping drives, permissions etc.

Any issue that is outside our software package

Issues which might effect our software, but are the result of other PC issues

Database corruption including unrecognized database format and database repair issues

Moving our data from 1PC to another

Additional PC services we can supply

SERVICE Cost with support contract Cost without support contract

*Repair Corruputed Database

What this means: We will repair files with unrecognizable database format and database repair issues (If we cannot fix the issue we will refund the cost). This cost is for 1 file and repaired once. Please note that this is an extremely rare occurrence, and as such if it happened twice then there could be another underlying issue with your PC. For us to complete this procedure we will need to download the corrupted database from your PC to our PC for repair.

£125 £180
TRUCKBase Data moving between PC's £150 £200

TRUCKBase data moving means taking the data typically from an old PC and moving it to the new PC

Optional annual support cost

Prices do not include VAT which will be added to all sales in the EU

Multi Branch

GB Pro Master
Auto Workshop Management

For companies requiring a multi branch environment, our GB Pro Master Auto Workshop Management system will provide a shared database of customers between your branches within the group. Learn More [+]